CLIENT CARE

Frequently Asked Questions

Find answers to common questions about orders, shipping, returns, and more.

What is your Warranty policy?

For every Flavé piece, you get a 2 year warranty for any manufacturing defects. This does not cover damages caused by accidents, scratches arisen from normal
wear, neglect or improper use.

Do you offer a diamond certificate?

Every FLAVÉ jewelry purchase is accompanied by a Certificate of Authenticity, confirming the specifications of your piece and that it has passed our quality-control process.

Individual diamonds over 0.30 ct are accompanied by an independent grading report from a recognized gemological laboratory, such as GIA, IGI, HRD Antwerp, or another reputable laboratory, depending on the diamond.

Smaller diamonds, such as those used along the band of a ring or as decorative accent stones, are not individually certified by gemological laboratories. Instead, their quality and specifications are carefully verified and guaranteed by FLAVÉ.

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